Refund and Returns Policy

🔄 Refund & Return Policy – AVED’S GROUP

🏢 About This Policy

At AVED’S GROUP, we strive to ensure that every product you receive is of the highest quality — fresh, hygienic, and packed with care.
However, if you face any issue with your order, we’re here to help you with a smooth return or replacement process.

📦 Return Policy

1. Eligibility for Return:
   • Returns are accepted only for damaged, defective, or incorrect items received.
   • Products must be unused, unopened, and in their original packaging.
   • Return requests must be made within 2 days of delivery.
2. Non-Returnable Items:
   • Food items once opened or consumed.
   • Products damaged due to improper handling or storage by the customer.
   • Items purchased during special discount offers or clearance sales (unless defective).
3. Return Process:
   • To initiate a return, email us at info@avedsgroup.com with your Order ID, product pictures, and reason for return.
   • Our quality team will verify your claim and arrange a pickup or replacement if applicable.
   • If pickup service is not available in your area, we may ask you to courier the product to our address.

💰 Refund Policy

1. Refund Eligibility:
   • Refunds are issued only when:
     • The replacement is not possible due to stock unavailability.
     • The product is returned in acceptable condition and verified by our team.
   • Refunds are not applicable for opened or used food products.
2. Refund Process:
   • Once the returned product is received and inspected, the refund will be processed within 5–7 business days.
   • Refunds will be credited to the original payment method (Bank/UPI/Card/Wallet).
3. Late or Missing Refunds:
   • If you haven’t received your refund within 7 business days, please check your bank account or payment service provider.
   • If the issue persists, contact us at info@avedsgroup.com.

🔁 Replacement Policy

• If you receive a wrong or damaged product, we will offer a free replacement of the same item or similar variant (if available).
• Replacements are processed only after verification through photos or inspection.

🚚 Cancellation Policy

• Orders can be cancelled within 2 hours of placing the order.
• Once shipped, cancellation will not be possible.

⚠️ Important Notes

• The company reserves the right to reject refund or return requests that do not meet the above conditions.
• Refunds will not include shipping charges (if any).
• Returns are accepted only for orders placed through our official website https://avedsgroup.com.

📞 Contact for Support

If you have any issues regarding your order, delivery, or refund:
📧 info@avedsgroup.com
🌐 https://avedsgroup.com

🕒 Last Updated: October 2025
© 2025 AVED’S GROUP – All Rights Reserved.